Operating processes

Our sustainability management system describes our operating processes. The system operates by firstly understanding our stakeholder needs and then planning how these will be satisfied.

The elements of the various Certification Services are then created and sold in combinations that match clients’ needs and level of management system maturity. Solutions are then delivered as planned and subsequently the results in terms of effectiveness and efficiency are reviewed and any improvements actioned. This sustainability cycle is supported by key support processes that cover management of IT, people, partners and money. SC-UK Thailand does not have any processes where the service cannot be tested before use by the client.

Suspension, Withdrawal, or Reduction of Scope of Certificates

Certification may be suspended if an organization:

  • Fails to maintain its management system or contravenes the certification scheme regulations,
  • Does not enable surveillance or re-assessment audits to be conducted within the prescribed time,
  • Voluntarily requests suspension.

Procedures are maintained for the withdrawal and cancellation of certificates in these circumstances.

Withdrawal will normally be considered if there is no resolution to the issues raised that resulted in suspension and suspension has been in place for 6 months.

Alternatively, where an organisation has failed to adequately maintain its management system or contravenes the certification scheme regulations in a part of its scope, SC-UK Ltd may reduce the scope of certification accordingly.

Maintenance, Renewal and Extension of Certificates

Maintenance of certification

Re-certification audits have critical schedule timing requirements. If surveillance audits are delayed such that they are outside of the required tolerances, then additional audit time may be required to compensate for the delay.

Renewal of certification

Reassessment audits also have critical schedule timing requirements:

- +/- 2 months from the target date

- No less than 3 months before the expiry date of the certificate

Conversely, it may be necessary to bring forward the re-certification audit to meet client needs such as seasonal demands, etc. In these cases, the RA should ideally not be brought forward more than 6 months prior to certificate expiry. However, each case will be considered independently based on the justification given.

Extension of certification

Additional audit time may be required when a standard is updated to a new version or the client requires an extension to their current certification scope.